Customer Service

constant support within the workshop

TEX@INFO

The TEX@INFO contract lets you choose exactly what services you want to subscribe to.

You can use the support provided by TEXA’s Call Centre, where an expert is always on hand to respond quickly to any problem you encounter when working on a vehicle.

You can also interrogate the vast TEXA database through the “FAULT SOLUTIONS” service, to find repair procedures already tried and tested by other mechanics around the world.

You can consult a vast number of technical bulletins describing frequently encountered problems and the ways to solve them.

Finally, you can use iSupport to obtain technical support, report software problems or request the development of a diagnostic procedure that is not yet available.

TECHNICAL BULLETINS

Annual subscription to TEXA’s Technical Bulletins service enables you to receive and consult, directly on your own diagnostic tool, technical bulletins on frequent problems and associated repair procedures, descriptions of functioning for specific electronic or mechanical systems, and rapid troubleshooting procedures. Bulletins include easy to understand images and comparative tables. There are already over 1000 technical bulletins and data sheets in IDC5 software, and this figure is growing constantly.

CALL CENTER

The Call Centre service provides access to TEXA’s telephone assistance service and a qualified, expert operator who can guide you in your search for a fault solution. You can also use VOIP technology to contact our Call Centre directly from your diagnostic tool (AXONE Nemo) and request remote assistance. A TEXA expert can then take direct control of your tool to assist you. TEXA’s first Call Centre was inaugurated in the late 1990s, and only served Italy. Today TEXA boasts an extremely advanced telephone assistance centre equipped with the latest call management software.
* Service not available in all countries. Check service availability with your dealer.

SOLVED PROBLEMS powered by Google™

This exceptional TEXA function, implemented in collaboration with Google, makes it easy for you to interrogate TEXA’s databases to find tried and tested repair procedures that have been reported to our international call centre. This service gives you access, 24 hours a day, 7 days a week, to thousands of practical repair procedures for malfunctions encountered by mechanics all over the world. And now, “SOLVED PROBLEMS” is easier than ever to use, thanks to attractive and intuitive graphics, more accurate search options and the inclusion of EOBD codes and descriptions.

ISUPPORT

This function lets you request highly qualified technical support, report a software problem, and even request new software developments to cover missing selections or functions for a particular vehicle, all directly from your diagnostic tool. iSupport guarantees direct and continuous communication with TEXA’s own technical personnel in order to solve whatever problems arise in your daily work.

TEXPACK

TEXPACK is an annual update contract for all five diagnostic sectors (CAR, TRUCK, BIKE, OFF-HIGHWAY and MARINE),
that ensures you can always use your diagnostic tool to its full potential.

TEXPACK lets you keep your TEXA diagnostic tool up to date with the latest market developments and ensure the fullest possible coverage of makes and models.
Subscribers can always rely on the latest diagnostic functions, interactive wiring diagrams, system drawings, detailed component data sheets, technical bulletins and mechanical specifications, in addition to brand new software functions and constantly improving vehicle coverage to keep their TEXA diagnostic tool as complete as possible.

Thanks to TEXA’s constant commitment to research and development, TEXA software currently provides over 400,000 different diagnostic solutions.